Question 1

What type of patients do you accept?

Accepted Answer

Everyone is welcome!
We take patients both with or without insurance, including workplace injuries.
We are able to directly bill through: Sun Life, Medavie Blue Cross, and those who take part in the Telus eClaims group, shown below.
If you do not see your provider or have questions about coverage please give us a call!

Question 2

Can I book an appointment online?

Accepted Answer

Yes! Please use our online portal to book an appointment online. To access the online portal click the button below.
When booking an appointment please note our cancellation policy which can be found here.

Question 3

Do you require a doctor's prescription?

Accepted Answer

We do not need a referral from your doctor. However, some insurance companies require a medical prescription in order to reimburse your treatments. You can find more information about your insurance coverage and requirements in your company’s health insurance brochure.

During our assessment, questions will also be asked to rule out potentially more serious conditions that may require a referral back to your doctor. Most people believe they need imaging such as x-rays and MRIs before beginning physiotherapy, however, we base our treatment on how your symptoms respond to movements more so than what an image reveals. Unless you suspect a fracture, then avoid waiting weeks or months for an image and start your road to recovery today.

Question 4

Does MCP cover my treatments?

Accepted Answer

No, since we are a private clinic, MCP does not cover these services. However, if certain conditions are met you may qualify for publicly funded physiotherapy at your nearest hospital with the hospital insurance plan. Please call the general line at Carbonear General Hospital for more information @  709-945-5111

Question 5

Will my insurance cover my treatments?

Accepted Answer

Physiotherapy is almost always covered by private or work insurance coverage. Our clinic can bill some insurance companies directly (we will need your policy group and certificate numbers) and depending on your coverage, you might have to pay the difference (which is tax deductible at the end of the year).  If you have been involved in a work accident the sessions are paid by WPNL with some exceptions.

If you were involved in an automobile accident the sessions are usually paid for by your automobile insurance once your personal insurance coverage has been exhausted. Please contact your specific insurance provider for further questions.

Question 6

Can I claim these services as medical expenses?

Accepted Answer

Yes, since Physiotherapy Services are considered medical services, you can deduct your physiotherapy receipts as medical expenses from taxes at the end of the year. Any amount not covered by your insurance company can also be claimed.

Question 7

Can you treat multiple areas?

Accepted Answer

Each session is per site with the exception of motor vehicle accidents and workplace injuries. We do this for a number of reasons but mainly to provide quality care for each site of injury. When booking your appointment, ensure you inform the therapist which injury you are having treated so it can be documented and billed correctly.

Pain is complex, and often times it can refer to other areas of the body. So sometimes treating the neck will also reduce your shoulder pain. This is why a detailed assessment is so important for your treatment plan.

Call 709-786-1491
or book online

Frequently asked questions